The Gibraltar Gambling Commissioner is Gibraltar’s appointed gambling-industry regulator. Gibraltar’s Gambling Division explains that the legal framework separates the Licensing Authority, which is the responsible Minister, from the Gambling Commissioner as regulator. Staff of the Gambling Division support both functions, while the Division regulates remote and land-based commercial gambling conducted in or from Gibraltar.
The Commissioner also supervises the gambling sector for anti-money-laundering, counter-terrorist-financing and counter-proliferation-financing purposes. The Gambling Division states that its regulatory objectives include protecting consumers, promoting fair and responsible gambling, preserving confidence in gambling markets, preventing gambling from supporting crime, and protecting Gibraltar’s public interest and reputation.
Licensing and supervision involve due diligence on owners and controllers, review of supply chains, regulatory site visits, and checks on compliance with the Gambling Act, customer-fairness obligations and social-responsibility requirements. Gibraltar’s licence-holder material provides a public route for checking businesses authorised in the jurisdiction, while the Division also publishes guidance, consumer warnings and regulatory statements.
The Commissioner operates a complaints process for customers of Gibraltar licence holders. Complaints normally go to the operator first. If the operator’s process does not resolve the matter, a consumer can submit the prescribed Complaint Resolution Request Form. Cases that warrant further examination can be handled by a case officer, with the resulting determination sent to both the complainant and the licence holder.
Further representations are considered independently by the Gambling Commissioner. The Division states that serious cases involving established breaches can lead to further investigation and possible sanction through the Licensing Authority. The Commissioner does not have a standalone power to order consumer redress, although serious regulatory cases can lead to court action or regulatory measures.
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